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FAQs

Answers to Your Questions

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Getting a Quote

What happens after I answer all of the questions in the “Get a Quote” questionnaire?

In most cases, once you’ve completed and submitted the questionnaire, you’ll be taken to the results page which sets out a tailored list of options based on your requirements. From there you can review your quotes and either save, share or download them.

If you decide to go ahead and book your event, you can do so easily through our online system.

Do I have to sign up to receive my quote?

In most cases, once you’ve completed and submitted the questionnaire, you’ll be taken to the results page which will show you a tailored list of options based on your requirements. In some limited circumstances, we may need to capture some contact details from you in order to provide a quote, for example if you already have a venue in mind or if you're planning a large scale event with over 100 delegates.

You can also save, share or download your quotes but to do so, you will need to sign up for an Events Made Simple account or sign in if you’ve already created one. To create an Events Made Simple account, we just need to capture some basic details from you (i.e. your name, email and phone number).

If you decide to go ahead and book your event, you can do so easily through our online system.

What should I do if I don’t have all of the answers to the "Get a Quote" questionnaire yet?

Most of the questions in our "Get a Quote" questionnaire will give you the option to be specific or to provide more general information. If you don’t have all of the details finalised yet, don’t worry! Just provide your best estimate for now and you can refine the details later.

Alternatively, you can always contact us and speak to one of our expert team who will help you with the next steps of planning your event.

Are there situations where I won't be able to get an instant quote?

In most cases we should be able provide you with an instant quote. However, there are some situations where this won't always be possible. For example if:

  1. You have found your own venue and just want a quote for activities. 
  2. You're planning a large event with over 100 delegates.
  3. You'd like your team to stay at the venue for more than one night.
  4. You're looking for a venue in an area that we don't cover yet.

If this is the case, where possible we'll let you know at the relevant stage of the questionnaire and ask that you complete the questions and provide us with your contact details so that one of our team can review your requirements and get back to you with some recommendations as soon as possible.

What if I have already found my own venue?

No problem! If you’ve already found a venue, we can still help you plan the perfect event and bring our much-loved team building activities to you. Just reach out to our friendly team and we'll work with you and your venue to find the perfect activities for your event.

We won’t be able to provide you with an instant quote, but if you tell us where your venue is, how many people are taking part and what your requirements are, we’ll prepare a tailored list of options for you. From treasure hunts to catapult building, we'll ensure you have something to wow your guests.

I think I may have left it too late to book, what should I do?

While we recommend planning in advance to avoid disappointment, we’ll do our best to help with any last-minute requests.

The main challenge is usually venue availability. However, if you get in touch, we’ll do our best to find somewhere that meets your requirements and help you book an event that works for your team and your timescale.

If this sounds like you, call us now and we’ll look to work our magic.

I’m not sure how to plan my corporate event. Can you help?

Of course! We understand that sometimes you need a bit of personalised advice. Our team of experienced event planners are passionate about what they do and are always happy to help. We can offer personalised recommendations and walk you through the booking process.

We’ll work with you to make sure that it all runs smoothly, whether you’re planning your first event or you're an experienced event planner. If you’d like a bit of extra help, please contact us and one of our friendly team will be happy to assist you.

Making a Booking

How do I book a venue for my event?

You can book your event through our online system once you’ve received your quotes or you can call our expert event planners and we’ll take care of everything for you.

How do I know if my venue is available on my chosen date?

Once you’ve completed and submitted the questionnaire, you’ll be taken to the results page which sets out a tailored list of options based on your requirements. From there you can review your quotes and check your chosen venue’s availability by clicking the ‘Check Availability’ button.

Once your venue responds you’ll receive a notification letting you know whether your venue is available. If your venue is available, they will reserve the date for you for the period specified on the relevant venue's page on our website to allow you to confirm your booking. This is usually 7 days but may vary depending on the venue.

In the event that your requested date or time is unavailable, we’ll contact you to discuss your options and where possible will help you find another day or an alternative venue that works for your team.

What happens if my chosen venue or activity is not available?

In the event that your requested date or time is unavailable, we’ll contact you to discuss your options and where possible will help you find another date or an alternative venue or activity that works for your team.

As all of our venues and activities come with our personal recommendation, we are confident we can find you a suitable high-quality alternative.

How can I confirm my booking and reserve the date?

If you decide to go ahead and book your event, you can do so easily through our online system.

The first step is to ‘Check Availability’ with your venue. If your chosen venue is available, you will recieve a confirmation email from us to let you know and they will reserve the date for you for the period specified on the venue's profile page to allow you to confirm your booking. This is usually 7 days but may vary depending on the venue.

To go ahead and book, simply click the link in the confirmation email we sent you or log in to your portal to confirm your booking.

Can I pay the hotel directly for any meals, drinks and extra items on the day?

Yes, anything not included in your event quote will be payable on the day, at your venue.

What payment methods to do you accept?

You can make a payment via BACS transfer to the bank details shown on our invoice or by clicking the link in your confirmation email to make a payment via Credit Card or Debit Card. 

What happens if numbers change?

If you wish to amend your event booking for any reason please notify us straight away by contacting our team via phone on 0345 300 8197 or email at hello@eventsmadesimple.co.uk. 

Where possible, we will work with you and your chosen venue to accommodate any requests to increase numbers, upgrade a package or to add on additional activities prior to your event. 

What happens if I need to cancel my booking?

Should you wish to move your event to an alternative date, we will, where possible, work with you and your chosen venue to do so.

In the event that you do want to cancel your event booking you may do so at any time. However, depending on when you cancel your booking you may not be eligible for a refund and/or may be charged a cancellation fee. Your eligibility for refunds of any charges paid and the applicability of any cancellation fee is as set out below:

  • Cancellation more than 90 days prior to the event date: 25% cancellation fee
  • Cancellation less than 90 days but more than 30 days prior to the event date: 50% cancellation fee
  • Cancellation less than 30 days prior to the event date: 100% cancellation fee

About Events Made Simple

What venues do you work with?

We work with a variety of venues across the UK, all of which have been hand-selected by our team of event planners.

We only select venues that share our commitment to delivering exceptional events. So, whether you choose a spa hotel, country manor, conference room or outdoor space, you can rest assured that the venue you choose will always offer first-class customer service.

We’re continuously expanding our geographical scope, adding new regions and venues each week. If your region isn’t covered yet, don’t worry. Contact us to let us know what you’re looking for and we’ll help you track down the perfect venue for your next event.

How do you select the venues you work with?

At Events Made Simple, we only select hotels and venues that share our passion for delivering an exceptional customer experience to delegates and conference organisers.

Every venue we list is a reflection of our community and comes with a personal recommendation from the Events Made Simple team. With that in mind, it’s important that every venue we work with is committed to quality.

What do we mean? Well, put simply, this means that:

  • Your chosen venue will respond promptly to any enquiry;
  • Your venue will be clean and well presented at all times;
  • Your venue team will be friendly, approachable and happy to help.

That’s it, just a good quality service from people who care.

How can I list my venue?

You can apply to list your venue here. It’s free to list your venue with Events Made Simple — we just ask that you offer our clients a fantastic experience.

Your Event

What should we wear to an Events Made Simple event?

Whilst it’s completely up to you to set the dress code for your team, our recommendation would be to think about your agenda and dress accordingly.

The first question to ask yourself is - what will we be asking the delegates to do on the day? The dress code for a country retreat with outdoor activities will be vastly different from a conference in the city centre followed by dinner and drinks. The aim of the game is to ensure that everyone feels confident and comfortable regardless of your schedule for the day.

This blog post also provides some handy information to help you avoid a fashion faux pas.

Do I have to split my group into teams for the activities before the event?

You don’t have to, but if you’ve chosen to include team building activities as part of your event, it can help to have your teams selected ahead of time, especially if you’d like your delegates to work with particular colleagues during your event.

If you have selected team building activities and would like to chat to one of our team about how to divide up your team, please get in touch! We’re always happy to provide advice and support to ensure you get the most from your event.

What’s included in the price of my event?

Your quote will provide details of everything that is included in the price for your event.

If you have any questions about a quote or booking or would like to make any changes to your event, please contact us and one of our team will be happy to assist you.

Get Expert Advice from Our Event Planners

Need help finding the right venue or team-building activity? Our experienced event planners are passionate about helping you to plan the perfect corporate event.

 

GET YOUR FREE INSTANT QUOTe now

CALL US - 0345 300 8197